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Why read this book
Client experience is accelerating as a cost-effective way to gain an edge in the construction industry. On-time and on-budget are no longer enough to make your construction company stand out.
Clients expect more - starting with exceptional experiences and personalized, next-level interactions at every stage of their project.
The goal is to get to the point where clients keep bringing you work that you don’t have to compete on... Smart firms are thoughtfully designing these experiences.